For any traveller looking for quality accommodation and eateries at a decent price, TripAdvisor’s reviews are often as useful as believing that Santa Claus comes down chimneys on Christmas morning.
Yes but no but … Well, maybe. It’s complicated!
TripAdvisor has a Review Moderation and Fraud Detection department that supposedly filters the fakes and ensures all is fair and above board but lies slip through. As do negative reviews from fake guests, posted as disinformation or revenge, which can remain on a hotel’s review site for many days after TripAdvisor has been notified, mangling the property’s reputation.